For our FULL Terms and Conditions of Sales - please click here (opens in a new window)
From time to time goods get lost in the postal system. It doesn't happen often but when it does we know it's frustrating. We ask you to remain patient for 21 business days folowing despatch - by all means let us know if you suspect it has gone missing before this time has elapsed. If after 21 business days your goods have still not arrived then we can either refund you all costs incurred or send a replacement (if it is in stock). If you do not inform us of missing goods within 30 days of purchase we cannot refund or replace any goods.
Damaged Goods or Items Missing from Order
When you receive your goods please check them very carefully. You must inform us within 7 days of receipt of goods of any damage or any items that are missing from your order. We cannot accept any responsibility for damage or missing items claims outside this time limit.
We use Paypal so you can bet that it's secure. You don't even need a paypal account to pay by Paypal anymore - just a credit or debit card. We don't store your credit card details or release any of your details to any other party.
We accept cheques for sales over £100.00 Please send your order via our contact form and once your cheque has cleared, we'll send out your goods. Please make cheques payable to 'Practical Cycles'. Please do not send cheques for less than £100.00 as they will be destroyed.
We also like bank transfers! Simply send us your order via our contact page - we will then confirm stock availability, final price and then you can pay us! We will e-mail you our bank details.
Your Personal Information
When you place an order through practicalcycles.com your name, address, phone number and e-mail address are required. We retain your e-mail address so that we can send you ocassional e-mails that we think may be of interest (average - 2-3 per month). If you do not wish for your e-mail address to be retained please tell us. We do not retain any credit card details as your payment will be processed through Paypal. If you order over the telephone we will retain your name, address, phone number and e-mail if provided however we will not retain your payment card details.
E-mail addresses are stored safely with a third party - Constant Contact. Practical Cycles and Constant Contact will not sell or give your e-mail address or 'phone number to any other party (except couriers where required for tracking details). Constant Contact will not directly contact you - any e-mails will be initiated by Practical Cycles. You can permanently unsubsribe to our mailing list at any time by sending an e-mail to email@example.com or clicking the 'safe-unsubscribe' link in the mailings.
Our website is always kept up to date with what we have in our warehouse, what we dont and what we can get to you from distributors or manufacturers in a few days. We never knowingly advertise something as in stock when it is not in stock here or at the supplier - we are consumers too and know how annoying that can be!
We charge £50 to convert your cycle to an Xtracycle. However, please note that from time to time extra parts may be required if a conversion is particularly tricky so we charge you for these. Most of the time things run smoothly though.
Please arrange an appointment - please use our contact form (it's always best if you suggest some good times/dates for you). Our Cargo Bike Studio is in Lytham, Lancashire which is about 10 miles from the City of Preston. Lytham has regular trains and busses to the outside world and has one of those awful motorways not far away. We are located just behind Lidl - perfect for doing your first big shop with the Cargo Bike you have bought from us!
You are welcome to take any of our bikes on a test ride, however, to comply with our insurance conditions (not because we don't trust you) we require a credit card authorisation for the value of the bicycle and proof of ID (driving licence or passport).
Primarily we are an internet business AND with the added convenience that you can visit our Cargo Bike Studio by appointment to touch, feel and smell the bikes before you buy. We WILL answer your e-mail questions and queries about the bikes, stock and compatability etc within 24 hours.
If you would like to buy a Cargo Bike from Practical Cycles through this scheme, please either call us on 01253 739680 or mail us via our contact form. We can't do Cyclescheme sales through the website (there's a paper form to fill in) but we can do it over the phone. We urge you to read more details on our CYCLESCHEME page.
All our prices include Value Added Tax at the current rate. We are registered for VAT in the UK - # 941 076 238
All warranties claims are 'return to base'. Where an item is covered by warranty and is deemed by Practical Cycles to be faulty it will be replaced or repaired (solely at our discretion) . We will not cover any consequential losses - for example postage, travel, labour not supplied by Practical Cycles (this list is not exhaustive but as an example of consequential losses we will not cover). More specific details about specific manufacturer warranty is covered either in the product manual supplied with it or in descriptions on this or the manufacturers website, You should read these before proceeding with any purchase so that you can be certain you are happy with them prior to making any purchase.