Returns are generally accepted within 14 days of receipt however this does not apply to all sales or all items - please see our full terms and conditions.
PLEASE READ OUR FULL TERMS & CONDITIONS OF SALE HERE FOR FULL DETAILS ABOUT RETURNING GOODS
How to return an item to us
We will not accept any return without prior notification from you by e-mail.
All items (bikes, frames, trailers, parts and accessories) must be returned to the following address:
Practical Cycles, 26 Warton Street, Lytham, Lancashire, FY8 5HA. UK
(we do not receive visitors at this address).
With your returned item please ensure you include the following details:
- - Your name
- - Your address
- - Your Postcode
- - Your e-mail address
- - A Paypal Transaction code
It is very important that when you return any goods to us for whatever reason you obtain proof of postage/shipping. If the goods become lost or damaged in transit they are your responsibility/liability and without any proof of postage you will not be able to make any compensation claim against the carrier that lost/damaged them. We cannot be held liable for any returned items being lost, stolen or damaged in transit.
If you bought an Xtracycle Freeradical Kit from us and it turns out not to work with your frame/bike, we will refund but you will need to pay for return postage. All we ask is that the Freeradical Kit is returned with all original packaging, and manuals is undamaged, has not been altered or modified in any way and is generally in original saleable condition! This is part of the Practical Cycles Xtracycle 'What's to Lose' Promise!