T&Cs/Privacy

Terms and Conditions
For our FULL Terms and Conditions of Sales – please click here.

Missing Item

From time to time goods get lost in the postal system. It doesn’t happen often but when it does we know it’s frustrating. We ask you to remain patient for 21 business days folowing despatch – by all means let us know if you suspect it has gone missing before this time has elapsed. If after 21 business days your goods have still not arrived then we can either refund you all costs incurred or send a replacement (if it is in stock). If you do not inform us of missing goods within 30 days of purchase we cannot refund or replace any goods.

Damaged Goods or Items Missing from Order

When you receive your goods please check them very carefully. You must inform us within 7 days of receipt of goods of any damage or any items that are missing from your order. We cannot accept any responsibility for damage or missing items claims outside this time limit.

Payments

We use Paypal so you can bet that it’s secure. You don’t even need a paypal account to pay by Paypal anymore – just a credit or debit card. We don’t store your credit card details or release any of your details to any other party.

We accept cheques for sales over £100.00 Please send your order via our contact form and once your cheque has cleared, we’ll send out your goods. Please make cheques payable to ‘Practical Cycles’. Please do not send cheques for less than £100.00 as they will be destroyed.

We also like bank transfers! Simply send us your order via our contact page – we will then confirm stock availability, final price and then you can pay us! We will e-mail you our bank details.

Your Personal Information

When you place an order with Practical Cycles your name, address, phone number and e-mail address are required. We do not retain your e-mail address for the purposes of marketing. You may sign up to our newsletter via the link on our home page. We do not retain any credit card details as your payment will be processed through a secure third party (eg Paypal, Google Pay, Apple Pay). If you order over the telephone we will retain your name, address, phone number and e-mail if provided however we will not retain your payment card details.

E-mail addresses are stored safely with a third party – Constant Contact. Practical Cycles and Constant Contact will not sell or give your e-mail address or ‘phone number to any other party (except couriers where required for tracking details). Constant Contact will not directly contact you – any e-mails will be initiated by Practical Cycles. You can permanently unsubsribe to our mailing list at any time by sending an e-mail to unsubscribe@practicalcycles.com or clicking the ‘safe-unsubscribe’ link in the mailings.

Stock availability

Our shop is always kept up to date with what we have in our warehouse, what we don’t and what we can get to you from distributors or manufacturers in a few days. We never knowingly advertise something as in stock when it is not in stock here or at the supplier – we are consumers too and know how annoying that can be!

VAT

All our prices include Value Added Tax at the current rate. We are registered for VAT in the UK – # 941 076 238

WARRANTY

All warranties claims are ‘return to base’. Where an item is covered by warranty and is deemed by Practical Cycles to be faulty it will be replaced or repaired (solely at our discretion) . We will not cover any consequential losses – for example postage, travel, labour not supplied by Practical Cycles (this list is not exhaustive but as an example of consequential losses we will not cover). More specific details about specific manufacturer warranty is covered either in the product manual supplied with it or in descriptions on this or the manufacturers website, You should read these before proceeding with any purchase so that you can be certain you are happy with them prior to making any purchase.